Connecting Internet on SBO

Connecting Internet over wired Ethernet connection (DHCP):

Assume that you have a wired ethernet connection. It can be a DHCP or a Static IP setting. Lets assume you have a DHCP connection. Please follow following steps to connect the DHCP Internet.

1. Click on the Connection icon available on Desktop.

2. It will start "Internet Connection Wizard". Click on button beside "Wired or wireless LAN".

3. "Network Connection Wizard" should be open. Since we are going to connect over DHCP, please click on "Simple Network Setup.

4. "Simple Network Wizard" should be open. It will show all LAN cards plugged into the system, select the LAN interface where DHCP is connected to setup. Let's say its eth0. Click on eth0 button.

5. If the DHCP network is ok, it will connect to the DHCP on eth0 and confirm successful connection with following window. Click on OK and we are done.

If you want to configure a static IP, please follow next step.

Connecting Internet over wired Ethernet connection (Static IP):

1. Now, lets configure static IP on the system.Click on the Connection icon available on Desktop.

2. It will start "Internet Connection Wizard". Click on button beside "Wired or wireless LAN".

3. "Network Connection Wizard" should be open. Since we are going to connect through Static IP, please click on Network Wizard button.

4. "Puppy Network Wizard" should be open. It will show all LAN cards plugged into the system, select the LAN interface where we will setup static IP. Let's say its eth0. Click on eth0 button.

5. "Configure network interface eth0" should appear. Click on Static IP button.

Set Static IP window should be on the screen. Give your IP credentials on the form on the specified filed i.e. IP address, Net Mask, Gateway, DNS and Click on OK Button.

There will be some other windows seeking for various confirmations. Click on OK/YES/SAVE/DONE buttons until you see Configure Network Interface eth0 again. press DONE button on that window, and we are done with the Static IP settings.

Read more

SERVICE PRICING

Pricing for all products we provide:

SBO:
USD 200 per 32 ports per month and also has discount for bulk user. Based on port capacity we offer 10 to 25% discount. Discount can be start from 128ports

SyncSwitch:
USD 2.0 per port from 0 to 100 ports
USD 1.0 per port from 101 to 500 ports and
USD 0.50 per port from 501 to additional port. But, all ports should be under single Switch

CoolDialer:
USD 100 per month for 100 handsets registration.

Read more

ROSTER FOR THE MONTH OF SEPTEMBER'15

Month of September is significant because second big Muslim rituals named Eid-ul-Adha will be held on Friday 25th September'15.

Read more

CALL SHOP CONFIGURATION

STEP1:
CREATE RESELLER WITH WEB LOGIN
STEP2:
LOGIN TO THAT RESELLER
    > CREATE CALLSHOP FROM CALLSHOP MENUS UNDER ORIGINATION
    > CREATE DEVICE USER FROM ORIGINATION DEVICE USER
    > CALLSHOP >> CREATED CALLSHOP(XYZ) >> LINES >> ADD LINES >> SELECT DEVICE USER TO ASSIGN
FINAL STEP:
LOGIN TO CALLSHOP URL (https://94.76.196.33/callshop) WITH RESELLER USER PASSWORD
    > TOOLS >> SELECT LINE NUMBER (LINE1) AND SET BOTH NAME (NORTH) >> SUBMIT NAME
    > CHANGE SHOP (TO UNASSAIGN BOTH)
    > NEW CLIENT (TO ASSAIGN BOTH WITH BALANCE)

Read more

Presales Documents

Demo Service:

• Ask the customer in which country they want to implement our service
• We do not provide service in Bangladesh

• Provide him ISO and Unetbootin Download link.
• http://www.getsbo.com/downloads/ 
•  

OR

Download URL

• http://209.160.34.121/sbov3
• User: sbo
• Pass: bo3m

Next Process:

If everything okay, then ask him to do the below tasks:

Ask him to ready the SBO PC. Teach them how to get SBO PC’s MAC Id.

After successfully ready the PC, ask them to send us email with below information:

rm@synchronousict.com

• Demo for 32 ports of SyncSwitch and SBO  

• MAC Address:
• The Information of the Company

• Company Name:
• Contact Person’s Name:
• Address:
• Country Name:
• Phone No:
• Email Address:
• Skype Address:

Processing Demo:

After getting the necessary information from Customer, move the ticket to PSDM Dept. to create demo for this client.  PSDM will ready the Demo and back the ticket. Then you should reply the customer with demo detail.

Text for Ticket moving to PSDM:

Please process the demo according to below information:

Company Name:

Country:

MAC ID:

Capacity:

Oh! Don’t forget to keep the ticket ON HOLD/OPEN.

For CoolDialer Demo:

Please ask the customer to send us the below information to our mail id

rm@synchronousict.com

Demo for CoolDialer for 100 Handset Registration  

• Company Name:
• Contact Person’s Name:
• Address:
• Country Name:
• Phone No:
• Email Address:
• Skype Address:

• Balance Link
• Validation Code/ opt code
• Switch Ip Address:
• Footer Link:
• Preferred Brand Name for your CoolDialer

·         Test PIN with Password

Ports Add/ decrease issue for Existing Clients:

• Check the status of the customer.
• If their service is okay, process the ticket like this way:

Move the ticket to PSDM Dept. You should give below information when you move the ticket to PSDM:

Company Name:

Capacity:

Increase:

Decrease:

Switch URL:

MAC:

Note:

After getting ticket from PSDM please reply to the customer via mail and keep the ticket ON HOLD/OPEN in RM department.

Only Mac Replacement issue:

Check the MAC from SCM. Actually you can do it by yourself. There is no binding. Just change the MAC and reply them accordingly.

If customer sends payment:

First of all, check their service status.

If expire:

Move ticket to PSDM for 1 day extension. After extension, actually you have nothing to do. Just keep the ticket open for RM.

If not expire: Keep the ticket open.

If customer wants more 2/3 days extension for making payment:

First of all, check their service.

If expired: move ticket to PSDM for 1 day extension. After extension, actually you have nothing to do. Just keep the ticket open for RM.

If not expire: Keep the ticket open.

If any customer asks how much his Due payment amount is or any commercial queries:

Please tell him “Now our RM/ Commercial Department are not available. We note down your query and after … hours your Relationship Manager will answer you via email. Please Move this ticket from Presales to RM Dept. for next processing.

If any customer asks our Bank Account Details:

Please give him the below details.

Bank Details

For USD:

Noor Islamic Bank

Account Title: Synchronous FZ LLC

Currency: USD

Account Number: 02410464430036

IBAN: AE280520002410464430036

Account branch is: DMCC, JLT, Dubai, UAE

swift code is NISLAEAD.

(Correspondent Bank

USD

Citibank NY

Nostro of Noor Islamic Bank: 36934163

Swift code: CITI US 33)

For AED:

Bank Name: Noor Islamic Bank

Account Title: Synchronous FZ LLC

Currency: AED

Account Number: 02410464430014

IBAN: AE400520002410464430014

Account branch is DMCC

Swift code is NISLAEAD.

PayPal ID:

paypaluae@synchronousict.net

** Note that we do not have any other bank account.

Read more