Demo Service:
- Ask the customer in which
country they want to implement our service
- We do not provide service in
Bangladesh
OR
Download URL
Next Process:
If everything okay, then
ask him to do the below tasks:
Ask him to ready the SBO
PC. Teach them how to get SBO PC’s MAC Id.
After successfully ready
the PC, ask them to send us email with below information:
rm@synchronousict.com
- Demo for 32 ports of SyncSwitch
and SBO
- MAC Address:
- The Information of the Company
- Company Name:
- Contact Person’s Name:
- Address:
- Country Name:
- Phone No:
- Email Address:
- Skype Address:
Processing Demo:
After getting the
necessary information from Customer, move the ticket to PSDM Dept. to create
demo for this client. PSDM will ready the Demo and back the ticket. Then
you should reply the customer with demo detail.
Text for Ticket moving
to PSDM:
Please process the demo
according to below information:
Company Name:
Country:
MAC ID:
Capacity:
Oh! Don’t forget to keep
the ticket ON HOLD/OPEN.
For CoolDialer Demo:
Please ask the customer
to send us the below information to our mail id
rm@synchronousict.com
Demo for CoolDialer for
100 Handset Registration
- Company Name:
- Contact Person’s Name:
- Address:
- Country Name:
- Phone No:
- Email Address:
- Skype Address:
- Balance Link
- Validation Code/ opt code
- Switch Ip Address:
- Footer Link:
- Preferred Brand Name for your
CoolDialer
·
Test PIN with Password
Ports Add/ decrease
issue for Existing Clients:
- Check the status of the
customer.
- If their service is okay,
process the ticket like this way:
Move the ticket to PSDM
Dept. You should give below information when you move the ticket to PSDM:
Company Name:
Capacity:
Increase:
Decrease:
Switch URL:
MAC:
Note:
After getting ticket
from PSDM please reply to the customer via mail and keep the ticket ON
HOLD/OPEN in RM department.
Only Mac Replacement
issue:
Check the MAC from SCM.
Actually you can do it by yourself. There is no binding. Just change the MAC
and reply them accordingly.
If customer sends
payment:
First of all, check
their service status.
If expire:
Move ticket to PSDM for
1 day extension. After extension, actually you have nothing to do. Just keep
the ticket open for RM.
If not expire: Keep the ticket open.
If customer wants more
2/3 days extension for making payment:
First of all, check
their service.
If expired: move ticket to PSDM for 1 day extension. After extension, actually
you have nothing to do. Just keep the ticket open for RM.
If not expire: Keep the ticket open.
If any customer asks how
much his Due payment amount is or any commercial queries:
Please tell him “Now our
RM/ Commercial Department are not available. We note down your query and after
… hours your Relationship Manager will answer you via email. Please Move this
ticket from Presales to RM Dept. for next processing.
If any customer asks our
Bank Account Details:
Please give him the
below details.
Bank Details
For USD:
Noor Islamic Bank
Account Title:
Synchronous FZ LLC
Currency: USD
Account Number: 02410464430036
IBAN:
AE280520002410464430036
Account branch is: DMCC,
JLT, Dubai, UAE
swift code is NISLAEAD.
(Correspondent Bank
USD
Citibank NY
Nostro of Noor Islamic
Bank: 36934163
Swift code: CITI US 33)
For AED:
Bank Name: Noor Islamic
Bank
Account Title: Synchronous
FZ LLC
Currency: AED
Account Number:
02410464430014
IBAN:
AE400520002410464430014
Account branch is DMCC
Swift code is NISLAEAD.
PayPal ID:
paypaluae@synchronousict.net
** Note that we do not have any other bank account.
